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LunaFynn Moon Bounce: Frequently Asked Questions
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Tell me about your business? LunaFynn Moon Bounce is a family owned and operated party rental business. We are dedicated to providing safe clean fun to the families of Northern Virginia. The owners are very active in the community including volunteering in Cub Scout Troop and a Girl Scout Daisy Troop. What are your hours? Our business hours are 9am to 8pm 7 days a week. We will work with you to have the best experience if you work with us. Please understand that the latest scheduled pickup is sundown or 8pm, whichever comes first. We do this because after we pick up the unit we need to clean for the the next days rental. All units are cleaned and sanitized before events. What is your delivery area? Please see the delivery area page. Usually it is within 15 miles of our world headquarters in Annandale Virginia. We hope to expand in the area in the future. Do I need to make a deposit? Yes, because inflatables are rented on a first come first reserved basis we require a 100% deposit to reserve all inflatables. This assures you of receiving the item you reserve. You need to give the full amount of the rental on a credit card to reserve the unit. We do this to get the finances out of the way and focus on delivery an setup. The deposit is fully refundable until the unit is set up. What is your cancellation policy? We are in the business of providing fun, not keeping deposits. You may cancel your rental for any reason up until the unit is delivered and setup. What is your weather policy? You may cancel at any time up to the time the unit is take off the truck and set up. We will work with you to have a fun safe event. In the event of a cancellation, you will get a full refund. Once the unit is set up, the sale is complete. Are your bouncers clean? YES! All units are cleaned, vacuumed, and sanitized before every rental. We employ the best art history graduate available to prepare every unit for our customers. We never deliver a unit until it has been cleaned. Are your bouncers safe? YES! When operated correctly the bouncers and combos are the safest way to have fun at a party. The kids are all in the same area having a blast getting exercise and laughing all the time. If the operator follows all the operating rules everyone will be safe and have a great time. Under no circumstances should the unit be moved once the delivery person sets it up. Can we keep bouncers overnight? No. At this time we do not offer overnight rentals. All units must be picked up before sunset or 8pm in order to clean and sanitize the units of the next days rental. Can I pick up and return moon bounce? No. At this time all rentals include free delivery and setup. In order to provide the safest experience for everyone, we deliver, set up, and tear down the units. What is included in rental fee? We will deliver and set-up the units at the location as close as we can to the time you desire, When we setup the unit we make sure the unit is safely setup on a fairly level surface and anchored with our safety stakes. We fully inflate the unit; make sure it is clean, sanitized and in a safe working condition. We go over the safety features and proper operation of the unit to assure you have a safe event. We will try to accommodate your schedule for delivery time and pickup. We will come back at the end of your event to disassemble and take the unit away. Who is responsible for the equipment operation?
The Lessee shall be in charge of operating the unit(s) rented from
LunaFynn Moon Bounce Lessor) and is fully responsible for the operation
of the unit(s) after receiving it from Lessor. Electricity is the responsibility of the lessee.
Yes, LunaFynn Moon
Bounce is NOT responsible for injuries occurring to lessee or to
any persons using the leased property, and the lessee further agrees to
hold LunaFynn Moon Bounce harmless against any injury and claims to
property damage. By accepting these terms you indicate agreement with
all the provisions in this lease and acknowledge that you will read,
review and follow the general rules posted on the rented equipment for
safe operation.
YES – If the units are
rented at the same time and delivered and setup is together we offer
discounts. Please call for info. Credit card (Visa, Master Card and Discover – NO American Express), check card, debit card, cash. No checks. What size area is required to accommodate a LunaFynn Moon Bounce moonwalk? 17x17 foot minimum unobstructed – level area is required for our 15’ X 15’ moonwalks. – All inflatables require a different size and height requirement check the dimensions of the product to make sure they will fit where you want it to go.
We need a level, uniform surface, such as Grass, Concrete, Blacktop
or Carpet. No Dirt, Rock, Gravel or Sand setups.
75' Maximum from an electrical outlet.
Each blower uses from 8
– 12amps of power, we can generally get 2 blowers onto one standard
20amp circuit if nothing else is plugged into that circuit. Our blower’s
works on standard household 110V circuits- no special outlets are
needed.
Dogs (animals) must be tied/caged before and during event, *Make
sure you have at least 3.5 feet of clearance leading to Setup Location.
Turn off automatic sprinklers, Do not water grass the night before, Pick
up all animal feces. Remove Center post from double doors.
10 to 15 minutes to set
up, and 30-45 to tear down depending on location of inflatable.
Usually six to eight, but it depends on the size of the children and
the type of inflatable they are on.
Yes, provided the driveway is flat enough. We prefer to setup inflatables on a grassy area when possible, because it is easier to
safely secure the inflatable and generally safer. We will not setup
inflatables on gravel driveways. A little slope is not a problem -- we can usually put the entrance of the inflatable at the top of the slope. Steep slopes, however, are not acceptable and unsafe for inflatables. Can you provide an operator for our our inflatables?
No. We do not offer operators
for our inflatables at this time
For most residential deliveries we will park on the driveway or
street and use a dolly to move the inflatable to your desired setup
spot. With our large Items
we must be able to drive delivery vans on grass. Many games are simply
too heavy to carry with a dolly and require a vehicle with a trailer to
move the attraction to desired location. Extra outdoor Power outlets are
helpful. 20 amp circuits are required. LunaFynn Moon Bounce will only
drive on grass in extreme circumstances for certain inflatables.
Customer is held liable
for any and all damages to equipment other than normal wear and tear.
(Examples but not limited to: Ripped seam on an inflatable due to
“overloading riders”. However customer is not liable for damages
to equipment due to previously damaged or faulty equipment. NO - TAPE No duct tape, masking tape, or tape of any kind allowed on inflatables! If game signs and ticket signs are needed ( LunaFynn Moon Bounce does not supply these signs) they must he placed on a chair, table, box, NOT ON THE INFLATABLE. Customer will be charged a cleaning fee of $150 per game if tape has been used. |
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